Bodywork Policies
Health History and Consent to Care
All clients are required to complete a new client packet, including client information; health history; consent to care and liability release and acknowledgement of general policies, prior to receiving treatment at Mala Room. Paperwork will be provided upon your arrival. We suggest arriving a few minutes before your scheduled appointment time.
Clients are required to keep their massage practitioner apprised of any updates or changes to their health history and client information, including address changes, new health concerns and emergency contact person, and may be asked to complete the new client packet on a yearly basis.
Parking and Locations
Mala Room is located at 192 Front Street, Bath ME 04530. There is free 2-hour parking on surrounding side-streets and municipal lots. Click here for more information about parking in Bath.
Payment and Gratuity
All sessions must be paid in full at the time of service. Cash, check and credit card payments are accepted. Gratuities will be accepted if offered, but are never expected.
Cancellation/Rescheduling and Refunds
When you book an appointment, we commit that time and reserve it just for you. A 36-hour notice is required to cancel or reschedule an appointment without a charge. For appointments canceled or rescheduled with less than a 36-hour notice, the full session fee will be either charged to your credit card on file or billed by mail or email. Payment is due before your next appointment.
To cancel your appointment, please contact your provider directly by phone, email or text using the information in your confirmation email. Cancellation must be confirmed by your provider in order to avoid paying the session fee.
To cancel or reschedule with less than a 36-hour notice while avoiding paying for the session in full, consider sending a friend in your place.
Exceptions can be made in certain circumstances, and at the discretion of the business owners, when requested in writing.
Class registration fees are non-refundable. Products are non-returnable and non-refundable. Most gift certificates do not expire. All gift certificates are non-refundable. All scheduling is subject to availability.
Arriving Late
We do our best to schedule appointments at the convenience of our clients. However, we cannot extend sessions beyond the scheduled time frame to accommodate late arrivals. Should you arrive late, we will provide the fullest service possible within the allotted time.
Sickness
Massage/bodywork is not appropriate care for infectious or contagious illness. Please cancel your appointment as soon as you are aware of an infectious or contagious condition. If it is within the 36-hour notice period, the cancellation fee may be waived.
Clothing
Traditional Thai Massage and Bodywork is performed with the client fully clothed. Please choose clothing that is neither too tight nor too loose. Please avoid nylon and other slippery fabrics. There are a few procedures that require removal of some clothing. In these cases, appropriate draping will be used.
During a typical session, it is very likely that herbal balms, liniments or compresses will be applied over or under clothing, potentially staining fabric. Please wear clothing that is appropriate for herbal applications, comfort and movement during your session. If you have questions or concerns, please advise your practitioner in advance.
Service
We always treat our clients with respect and consideration. Our goal is always to provide excellent customer service. However, we reserve the right to refuse service to anyone at anytime for any reason.
